Help Center
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Help Center
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How-to Guides
How To View Material Use For A Specific JobCreating a Custom TemplateGenerating a One-Time Report How to Schedule an Automated ReportHow to View Temperature Metrics by JobHow to Turn on Waze IntegrationHow to Change a Truck NameSetting QA Thresholds for Skyview Performance ViewHow To Use Paint & Bead Type in Spec-Rite OnlineHow To Share Jobs With DOT/MTO UsersHow To Activate Your SRO Login How To Use Shared Job Data as a DOT/MTO UserHow To Report Distance By Individual Line WidthsHow To Create Shift ReportsHow To Send Jobs To The Truck From SRO
Troubleshooting
Why am I Missing DataWhy am I Missing Data Part 2: DL-18 Only Why is My Truck Not Live Tracking in Spec-Rite Online?Why is my Dashboard Beads Usage different from my Reports?Why Isn't my Report Downloading?Why Didn't I Receive my Scheduled Report?Why Doesn't My Travelled Distance Equal My Skip and Solid Metrics on the Dashboard?
Hardware Questions
How to Add Jobs on the HDVO/DL-18Pigeon Job Naming Installing a Pigeon Data Logger SC-12 Help MenuHow To Update the SC-12 (NO HDVO) and MST-14 SystemsSC-12 and MST-14 Master Box Main Screen OverviewHow To Calibrate Your Skip-Line Glass Cockpit TouchscreenHow to Add Lines and Widgets to your HDVO and DL-18 Glass CockpitHow to Configure Black Patterns on the Skip-Line SystemHow to Navigate and Use the SC-12 & MST-14 Counter ChannelsHow to Calibrate your Pumps on the SC-12 & MST-14 SystemsHow to Calibrate Distance on the SC-12 & MST-14 SystemsHow to Use the Datum Point Feature for the SC-12 & MST-14 SystemsHow to configure Paint and Bead Guns on the SC-12 & MST-14 SystemsHow to use the Quick Set Up Menu on the SC-12 & MST-14 SystemsHow to Layout Your Carriage on the SC-12 & MST-14 SystemsHow to Setup and Use Markers on the SC-12 & MST-14 SystemsHow to Setup and Offset and Extend on the SC-12 & MST-14 SystemsAdd Paint & Glycol Heat Controls on the Skip-Line HDVOHow to Configure the SC-12 Master Box as Left or RightHow to Wire a Flow Meter to the SC-12 SystemHow to Program a Flow Meter for the Skip-Line SC-12 SystemHow to Install the Generic HDVO - DL-18 UpdateHow to make an Ethernet ConnectionOther Hardware Questions
Espanol
¿Por qué faltan datos?Por qué me faltan datos Parte 2: Sólo DL-18 ¿Por qué mi camión no tiene seguimiento en Spec-Rite Online?¿Por qué el uso de las cuentas de mi panel es diferente al de mis informes?¿Por qué no he recibido mi informe programado?¿Por qué mi distancia recorrida no es igual a mis métricas de salto y sólidos en el panel de control?
Français
Pourquoi manque-t-il des données?Pourquoi les données me manquent-elles ? Partie 2 : DL-18 seulement Pourquoi mon camion n'est-il pas suivi en direct dans Spec-Rite Online ?Pourquoi l'utilisation des perles du tableau de bord est-elle différente de celle des rapports?Pourquoi n'ai-je pas reçu le rapport prévu?Pourquoi ma distance parcourue n'est-elle pas égale à mes mesures de saut et de solide sur le tableau de bord ?

Why is My Truck Not Live Tracking in Spec-Rite Online?

What do I do if my truck is tracing live in Spec-Rite even though I know it's driving? There could be a few explanations and we'll evaluate those here. The best place to start is the beginning. The difference between truck showing an Idle status & Driving status, is the master power. The master power refers to the power source running the paint equipment. Only when this is powered on, will the truck show that it is driving. 

So if you know you're crew is driving back from a job site, more than likely that power source is off, which would be one explanation as to why you don't see the truck moving in real time. If you've talked to the crew operating the truck in question and they've confirmed the master power is on but you aren't seeing it live on Spec-Rite, please continue reading. 

If you have a pigeon data logger, the next step is make sure the pigeon is mounted optimally on top of the driver or operator's cab, with no obstructions and a clear view of the sky. Any coverings placed over the pigeon should removed as it will effect the connectivity. 

If you are using a HDVO318 or DL-18, look in the top right of the touch screen to see if there are red X's on any of the cellular or GPS icons. If so, confirm that the cellular and GPS antennas are tightly secured to the back of the data logger. If they are, follow the wires to find both the cell and GPs antenna to ensure it is mounted it the best spot possible. Pictures of the antennas, directions to optimally mount the antennas & cable port identification can be found at the link here on pages 25-27. 

If you're still experiencing your issue please reach out to our Customer Success Specialist at 315-515-4230 or using perry.cooper@spec-rite.io.  Any pictures you're able to provide of the Skip-Line hardware helps tremendously if it's possible to provide. In the meantime, please give us shout for any support!

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