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How-to Guides
How To View Material Use For A Specific JobCreating a Custom TemplateGenerating a One-Time Report How to Schedule an Automated ReportHow to View Temperature Metrics by JobHow to Turn on Waze IntegrationHow to Change a Truck NameSetting QA Thresholds for Skyview Performance ViewHow To Use Paint & Bead Type in Spec-Rite OnlineHow To Share Jobs With DOT/MTO UsersHow To Activate Your SRO Login How To Use Shared Job Data as a DOT/MTO UserHow To Report Distance By Individual Line WidthsHow To Create Shift ReportsHow To Send Jobs To The Truck From SRO
Troubleshooting
Why am I Missing DataWhy am I Missing Data Part 2: DL-18 Only Why is My Truck Not Live Tracking in Spec-Rite Online?Why is my Dashboard Beads Usage different from my Reports?Why Isn't my Report Downloading?Why Didn't I Receive my Scheduled Report?Why Doesn't My Travelled Distance Equal My Skip and Solid Metrics on the Dashboard?
Hardware Questions
How to Add Jobs on the HDVO/DL-18Pigeon Job Naming Installing a Pigeon Data Logger SC-12 Help MenuHow To Update the SC-12 (NO HDVO) and MST-14 SystemsSC-12 and MST-14 Master Box Main Screen OverviewHow To Calibrate Your Skip-Line Glass Cockpit TouchscreenHow to Add Lines and Widgets to your HDVO and DL-18 Glass CockpitHow to Configure Black Patterns on the Skip-Line SystemHow to Navigate and Use the SC-12 & MST-14 Counter ChannelsHow to Calibrate your Pumps on the SC-12 & MST-14 SystemsHow to Calibrate Distance on the SC-12 & MST-14 SystemsHow to Use the Datum Point Feature for the SC-12 & MST-14 SystemsHow to configure Paint and Bead Guns on the SC-12 & MST-14 SystemsHow to use the Quick Set Up Menu on the SC-12 & MST-14 SystemsHow to Layout Your Carriage on the SC-12 & MST-14 SystemsHow to Setup and Use Markers on the SC-12 & MST-14 SystemsHow to Setup and Offset and Extend on the SC-12 & MST-14 SystemsAdd Paint & Glycol Heat Controls on the Skip-Line HDVOHow to Configure the SC-12 Master Box as Left or RightHow to Wire a Flow Meter to the SC-12 SystemHow to Program a Flow Meter for the Skip-Line SC-12 SystemHow to Install the Generic HDVO - DL-18 UpdateHow to make an Ethernet ConnectionOther Hardware Questions
Espanol
¿Por qué faltan datos?Por qué me faltan datos Parte 2: Sólo DL-18 ¿Por qué mi camión no tiene seguimiento en Spec-Rite Online?¿Por qué el uso de las cuentas de mi panel es diferente al de mis informes?¿Por qué no he recibido mi informe programado?¿Por qué mi distancia recorrida no es igual a mis métricas de salto y sólidos en el panel de control?
Français
Pourquoi manque-t-il des données?Pourquoi les données me manquent-elles ? Partie 2 : DL-18 seulement Pourquoi mon camion n'est-il pas suivi en direct dans Spec-Rite Online ?Pourquoi l'utilisation des perles du tableau de bord est-elle différente de celle des rapports?Pourquoi n'ai-je pas reçu le rapport prévu?Pourquoi ma distance parcourue n'est-elle pas égale à mes mesures de saut et de solide sur le tableau de bord ?

Why Didn't I Receive my Scheduled Report?

If you have a scheduled report that didn't show up, there could be a few things at play. We'll examine a few places that could be the cause and are an easy fix, too. 

Log into Spec-Rite Online and make your way to the Reports Page. Locate the scheduled report in question and click the 3 horizontal dots, then click Edit. Scroll to the very bottom and see whether "Do Not Send Empty Reports" is checked. If your crew hasn't painted since the last scheduled report you received, having this setting checked prevents a report from being sent, as it it contains all 0s. 

If you know the crew has painted since you last received the scheduled report, scroll to the top half of your Scheduled Report settings & confirm that "All Present & Future Jobs" is selected. If just "Jobs" is selected, then the data from after the day you created is not included (Example: If just "Jobs" is selected and you created the report on Dec 1 & scheduled it to arrive daily, you will receive a report on Dec 2. However, if you create a new Job on Dec 2 for the truck(s) included on you report, that new Job's data will not be included on your Dec 3 report). 

If your report already had "All Present & Future Jobs Selected, then scroll back down to the bottom half of the report settings and check a few things: 1.) Confirm the email address or email addresses are correct. If you have multiple email addresses on a report, confirm there is a comma between each one. 2.) Confirm that your End Date is set to "Never". If it it set to end on a certain date or after a certain amount of occurrences, that would cause the report not to show up. 3.) If you have a report set up to arrive as an attachment, check your Spam/Junk folders of your inbox.

The last place to check is in your Reports Log (the tab in the middle of "Scheduled & Templates"). This houses a copy of all your One Time and Scheduled Reports. If you see a copy of your Scheduled Report in the Reports Log, you can access it by clicking the magnifying glass or exporting it as the file type necessary. That said, reach out to your IT team to have them confirm nothing is preventing the emails from being received. 

If you do not see a copy of your Scheduled Report in the Reports Log, please reach out to our Customer Success Specialist at 315-515-4230. You can also use perry.cooper@spec-rite.io if email is easier. 

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