Help Center
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Help Center
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How-to Guides
How To View Material Use For A Specific JobCreating a Custom TemplateGenerating a One-Time Report How to Schedule an Automated ReportHow to View Temperature Metrics by JobHow to Turn on Waze IntegrationHow to Change a Truck NameSetting QA Thresholds for Skyview Performance ViewHow To Use Paint & Bead Type in Spec-Rite OnlineHow To Share Jobs With DOT/MTO UsersHow To Activate Your SRO Login How To Use Shared Job Data as a DOT/MTO UserHow To Report Distance By Individual Line WidthsHow To Create Shift ReportsHow To Send Jobs To The Truck From SRO
Troubleshooting
Why am I Missing DataWhy am I Missing Data Part 2: DL-18 Only Why is My Truck Not Live Tracking in Spec-Rite Online?Why is my Dashboard Beads Usage different from my Reports?Why Isn't my Report Downloading?Why Didn't I Receive my Scheduled Report?Why Doesn't My Travelled Distance Equal My Skip and Solid Metrics on the Dashboard?
Hardware Questions
How to Add Jobs on the HDVO/DL-18Pigeon Job Naming Installing a Pigeon Data Logger SC-12 Help MenuHow To Update the SC-12 (NO HDVO) and MST-14 SystemsSC-12 and MST-14 Master Box Main Screen OverviewHow To Calibrate Your Skip-Line Glass Cockpit TouchscreenHow to Add Lines and Widgets to your HDVO and DL-18 Glass CockpitHow to Configure Black Patterns on the Skip-Line SystemHow to Navigate and Use the SC-12 & MST-14 Counter ChannelsHow to Calibrate your Pumps on the SC-12 & MST-14 SystemsHow to Calibrate Distance on the SC-12 & MST-14 SystemsHow to Use the Datum Point Feature for the SC-12 & MST-14 SystemsHow to configure Paint and Bead Guns on the SC-12 & MST-14 SystemsHow to use the Quick Set Up Menu on the SC-12 & MST-14 SystemsHow to Layout Your Carriage on the SC-12 & MST-14 SystemsHow to Setup and Use Markers on the SC-12 & MST-14 SystemsHow to Setup and Offset and Extend on the SC-12 & MST-14 SystemsAdd Paint & Glycol Heat Controls on the Skip-Line HDVOHow to Configure the SC-12 Master Box as Left or RightHow to Wire a Flow Meter to the SC-12 SystemHow to Program a Flow Meter for the Skip-Line SC-12 SystemHow to Install the Generic HDVO - DL-18 UpdateHow to make an Ethernet ConnectionOther Hardware Questions
Espanol
¿Por qué faltan datos?Por qué me faltan datos Parte 2: Sólo DL-18 ¿Por qué mi camión no tiene seguimiento en Spec-Rite Online?¿Por qué el uso de las cuentas de mi panel es diferente al de mis informes?¿Por qué no he recibido mi informe programado?¿Por qué mi distancia recorrida no es igual a mis métricas de salto y sólidos en el panel de control?
Français
Pourquoi manque-t-il des données?Pourquoi les données me manquent-elles ? Partie 2 : DL-18 seulement Pourquoi mon camion n'est-il pas suivi en direct dans Spec-Rite Online ?Pourquoi l'utilisation des perles du tableau de bord est-elle différente de celle des rapports?Pourquoi n'ai-je pas reçu le rapport prévu?Pourquoi ma distance parcourue n'est-elle pas égale à mes mesures de saut et de solide sur le tableau de bord ?

Why am I Missing Data

Do you know your crew painted a certain area but it isn't showing on Skyview?


Run a report for the date and truck where you suspect data is missing. 


Open the report in Skyview by clicking on the magnifying glass. 

 

If the report is showing accurate metrics such as material usage click on the individual rows to view the lines for that segment on the map. If there are no lines on the map or it is displaying "No map data available" such as the images below, this means location data was not properly transmitted from the truck into SRO.

 

One way to verify location data is being transmitted is by checking the GPS and cell signal inside the truck. On an HDVO or DL-18, when the truck is in the field painting, verify that the GPS and cell signal icons show that data is transmitting. If either one of the icons have a red X it means data is not being transmitted to SRO.

 

If there is a red X over the GPS icon the antenna may need to be relocated if it is covered in any way. Or the antenna may need to be replaced. If you suspect you are in need of a new GPS antenna please contact support@skipline.com 

If data is not showing in reports and it has been verified that the GPS antenna is working correctly- please reach out to support@spec-rite.io and we will investigate the issue.

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